NBN phone not working - no dial tone

[rick_w]

Hi - we have the TPG NBN Bundle service with home phone, and for a couple of weeks it's the phone hasn't been working.

We've tried using a different phone, and restarting the connection box, but this didn't fix it.

Thanks for your help!

[KarlB]

Hi @rick_w 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[rick_w]

Done, thanks!

[KarlB]

Hi @rick_w 

Your phone is showing registration on our end. Can you please confirm you are plugging your handset direct into the "Phone 1" port on the back of your modem?

Regards,

Karl

[rick_w]

Hi - yes, into "Phone 1" - it's always been plugged in that one, just stopped working a couple of weeks ago.

[KarlB]

Hi @rick_w 

Thanks for confirming that. I have requested for our Helpdesk team to investigate and to give you a call back later on today.

Regards,

Karl

[rick_w · Accepted solution]

The helpdesk chap just phoned up while I was out and fixed it without me having to do anything - thanks very much, very quick!

[KarlB]

Hi @rick_w 

That is great news. Cheers for the update.

Regards,

Karl