NBN phone service not working after replacing the modem/router

[SM7]

Hi TPG,

Recently my modem/router was replaced by yourselves as it had been overheating. The new modem/router is working well for the internet however the phone is no longer working. Can you please investigate?

Many thanks

[Aubrey]

Hi @SM7, please send us a the serial number of your new modem via private message so we can take a closer look into this.

Thanks!