Hi @KateMadeline,
Welcome to the community!
Thanks for raising this to us, we're able to locate an account using your community details. Please confirm your best contact number and preferred time we'll arrange one of our Mobile Specialists for urgent investigation related to your mobile service.
For reference: How do I private message (PM) in the community
Regards,
Hi, I requested a new sim and specifically asked to keep my existing number active on my current tpg sim until i insert the replacement sim in a new phone. I've just received an email suggesting my current sim has been cancelled, with instructions to contact TPG immediately if this is incorrect. I'm calling you but it says you're too busy, and there is no option to join a phone queue. please let me know immediately how i can talk to someone to rectify this.
