New modem lost home phone fttn

[malcomfray]

Good morning. I have connected up my modem internet is working fine and I have checked the connections, I just upgraded to the new model from tpg.
Seems I have lost the voip service. Can someone look into it please.

[BasilDV]

Hi @malcomfray

We'd like to check if the correct modem/router was provided to you.

Shoot me a PM with the Serial number and MAC address of the new device.

BasilDV

[BasilDV]

Hi @malcomfray

We've escalated the case to our Engineering team for further investigation and updates will be provided within 24 to 48 hours.

BasilDV