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No inbound/outbound calls on homephone

Level 2

Not receiving any inbound nor outbound calls on voip landline. Have tried recycling power & rebooting modem.  NBN service ok. I have logged into to modem via TP Link & error message 'Telephone service unavailable. Please check your account settings or register a new number' registered.  My new service number was created on Thurs 2nd April 2020.  SN= 02 87731312


NB plugged into Phone1 & have dial tone.