Phone line

Level 2

I Factory Reset my Router and now my phone line doesn't work.

I have a Dial tone but cannot make or receive calls.


This is the 2nd time I have posted this in a week.


Level 15

Are you on NBN? Was you internet down as well?


Factory Reset requires you to re-enter your TPG usename and password into the wifi router. This lets the router connect to the internet. Your VOIP phone calls also go through the internet.

This has router configuration info for each type of nbn.

New Connection Setup Help