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No incoming calls only outgoing.

Level 1


I just switched over to the FTTN NBN and after plugging my ophone into the modem I can only make calls. I'm not receiving any. I tried ringing my number and i get a ring tone but my phone does not ring out. Any ideas on this?

Level 1

is this due to my old phone



Hi @stiona,


Welcome to TPG Community!


I checked your account and seen that your home phone status is Active. The porting of your old phone number was already done yesterday as well.


Are you able to turn off and on the modem then try to call the home phone number again?