No incoming nor outgoing landline calls

[135smartnbn]

I have attempted to contact Support via chat, submitting a question & Helpdesk emails to advise I am unable to make any outbound calls nor receive any inbound calls on SN 0287731312.  Activation occurred on the 2 April.  There is a back to base security facility on this landline so I am quite anxious to have the line enabled.  I have an active case 6769151, I received acknowledgement today after receiving no response previously.

Please advise!

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

Regards

Peter

[brettkrieger]

I’m having exactly the same problem. Incoming calls just time out. On outgoing we get a dial tone but calls don’t go through. Internet is fine.