No land line connection

[Johna39]

Our home phone line has been dead for the last few days, there is a dial tone when you pick up the receiver, but if you try to dial the number, nothing happens and if you try to dial our phone from another source, there is no indication that the phone is ringing and the call can't be connected. There is nothing. 

[RajenS]

Hi             

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

[RajenS · Accepted solution]

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Hi@Johna39 

Understand, router reset done, you got a dial tone, but cannot dial or re receive calls, also tried both ports,
unfortunately, you don't have a spare phone to test.
so that, I am escalating to the engineering team,
someone will get back to you shortly

please check your PM for ticket Number

Thanks
Rajen

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