Not able to call from landline to mobile

[Emily]

Hello, 

I upgraded my NBN home bundle plan to include "landline oz talk" yesterday. 

My home phone can now make calls to other landlines, but not to mobiles. Error message says "the number you have dialed is not availiable from this service". 

Could you please advise?

Many thanks, 

Emily

[BasilDV]

Hi @Emily

Welcome to the Community!

Even though you don't have the OZ talk, you should be able to contact any Mobile numbers with the service. If you tried to call multiple Mobile numbers and received the same error message, then try to perform basic troubleshooting first.

• If there is an NBN connection box in your premise, restart the connection box by unplugging the power cable attached to the connection box, then plugging it back in.
• If there is no NBN connection box in your premise, then proceed with restarting your modem. We recommend allowing 5 minutes after restarting modem before retesting for dial tone.
• Try another handset to rule out a device issue

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

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BasilDV