Outside Australia need to update payment details

[deborahkate]

How can I access my account from outside Australia to update my payment details. Online I get blocked using the app I needed to reset my password which didn’t work. Tried calling the main number and the option selection didn’t go thru and it hung up on me.. please help!

[Aubrey]

Hi @deborahkate, have you tried accessing your account through the website yet? 

https://www.tpg.com.au/myaccount

Your international roaming must be active to receive an OTP for logging in. 

If that doesn't work, please send us a private message with your details and we'll assist further. 

[deborahkate]

Account seems locked. Please help. No payments can be made on the account now

[deborahkate]

🤯🤯🤯🤬🤬🤬1 hour on hold!!
Not a normal waiting time with no indication how long you need to wait . #TPG fail

[Aubrey]

@deborahkate Please send us a private message with your account details and we'll look into this.