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Phone Line crackling & dropouts. Need Line Test.

chooky68
Level 2

When someone rings me & they are talking the line is crackling loudly. This happens on & off. 

Sometimes the call disconnects for no reason. The disconnections is a new thing.

This is not the first time I've had problems with the phone line.

Isolating does nothing. 

I also think I need a new phone socket. I still have the old wide phone socket.

 

Internet is working fine.

3 REPLIES 3
Shane
Moderator

Hi @chooky68 ,

 

Thanks for raising this to us. Send me your account details (Username/Customer ID together with the address on file) and we'll proceed with remote tests and investigaiton.

 

For reference: How do I private message (PM) in the community 

 

Regards,

 


@chooky68 wrote:

When someone rings me & they are talking the line is crackling loudly. This happens on & off. 

Sometimes the call disconnects for no reason. The disconnections is a new thing.

This is not the first time I've had problems with the phone line.

Isolating does nothing. 

I also think I need a new phone socket. I still have the old wide phone socket.

 

Internet is working fine.


 

chooky68
Level 2

What is happening????????  Haven't heard anything.

Really need something done here in my unit.

 

Shane
Moderator

Hi @chooky68,

 

We're able to perform line test to the service it shows no line fault that could affect the service however, we noticed that the modem/router has been connected to our network for 3weeks 3d 17h 34m try to reboot the modem/router for 3-5mins. If the issue still persist, send me your best contact number and preferred time so we can arrange our Technicians to contact you for real-time test and investigation.

 

Here is how, How do I private message (PM) in the community

 

Regards,

 

 

What is happening????????  Haven't heard anything.

Really need something done here in my unit.