Unable to call overseas from landline

[Omphalie]

Hi,

I am unable to call overseas. This has been happening since 2 days. Apparently some engeneers are working on this issue. I have a very sick mother overseas and have almost exhausted my free overseas mobile minutes. Any chance that I can get extended free minutes for my mobile from you since you are not able to provide the service I am signed up and paying for and I do have my mobile with you? 

Kind regards

Marlies

[BasilDV]

Hi @Omphalie 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve the issue as soon as possible.

Please send me a PM with your TPG username or customer ID number.

How do I private message (PM) in the community?

BasilDV