Welcome to the Community!
We were able to locate your account using your community details and it shows that your Phone status is active. Are you using the modem/router that we've provided? If yes, have you tried to use another handset or phone cable?
If you don't have another handset available, you may try to factory reset the modem/router. Please be advised that performing this, all of the settings that you've personalised will go back to default.
The modem/router will connect to the internet after a few minutes, but you may manually configure it.
Let us know how it goes.