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Phone cut out on incoming - tried everything - Please help!

Level 2

Trying another avenue for support as your email support crew have stopped responding and this issue is severly hurting our business.


Randomly throughout the day our incoming calls just cut out after a couple of rings.


We have sent multiple internet tests to you and they all checked out ok.


Recored incoming numbers and time and dates of drop outs and sent them to you.


SIP ALG has been disabled, no change in drop outs.


Factory resetting our handsets and ATA and you have completly rebuilt the users, no change.


We are losing customers on a daily basis, please can you reolve this issue for us!


If the issue cannot be resolved, can we revert back to analogue.





Hi @IP626 , 


We recommend having a read of these community articles, which may help with your concern:


If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.


To send a PM, please refer to this link: How do I private message (PM) in the community

Level 2

Hi Riezl,


I have sent you a PM.


We have already forwarded your messages to our Corporate Team and they will be in touch with you for any updates.