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Phone line busy with new modem

Level 1c
Hi, I recently got shipped a new tplink vr1600. The internet works fine but the phone is always busy for incoming calls and can't make outgoing calls. I've tried factory resetting it and waiting a while but still no luck. Using the old Huawei hg659 works fine for internet and phone so it doesn't seem to be a problem with my setup, however I'd like to use the tplink vr1600 for the better modem features. Can you guys kindly help me? Thanks for your time!

Hi @adslc0ox 


Thanks for raising this with us.


We've refreshed the connection remotely and detected some usages with the bundled phone service.


Can you confirm if the Phone service is already working?