Phone not connected

Level 1

We’ve had our internet connection at XXXXXX Banks ACT for some time however the phone hasn’t been connected yet. Can you advise when this will happen and the new phone number please.


**Post edited to hide the address for privacy and security reasons**


Hi @paulmutton


Welcome to the Community!


Your homephone should be working already. Please ensure that your handset is plugged into phone1 port at the back of your modem.


As for your homephone number, you can view the information by logging in to your account. For assistance on how to check your account details, you may visit this link:

Using TPG My Account & Online Account Info


In addition, the email we sent you on July 17 contains your homephone number as well.


Let us know if you need clarification or have other concerns.





We apologise for the inconvenience this issue is causing you and we'd like to help get to the bottom of this, @johnsmith101.


Please PM us your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community