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Phone not receiving calls with ADSL2+ with Home Phone Bundle

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Level 1

Hello,

 

since yesterday my service is reconected to my new home-address, however:

The Internet is working very well and I can make outgoing calls but can't receive any.

I am using the same conection as for my old place.

 

Wallsocket --> Line to Splitter (in) --> Modem and Phone to seperatly Splitter(out), as shown on each TPG-Schema (Picture).

 

Thanks for help in advance

TinaBine

 

 

2 REPLIES
Moderator

Hi @tinabine

 

Welcome to the Community! 

 

I've located your account using your Community details. 

 

I can see on your account that the service has been activated last 27 July and porting of your homephone number is currently in progress. 

 

Please allow 4-5 working days from the day of the installation for the porting to be completed. 

 

Once porting is done, you should be able to receive calls. 

Moderator

Hi @tinabine

 

I can see that the porting of your number has been successful completed today. 

 

Let us know should you need further assistance. 

 

Cheers!