Get online support
Hello,
since yesterday my service is reconected to my new home-address, however:
The Internet is working very well and I can make outgoing calls but can't receive any.
I am using the same conection as for my old place.
Wallsocket --> Line to Splitter (in) --> Modem and Phone to seperatly Splitter(out), as shown on each TPG-Schema (Picture).
Thanks for help in advance
TinaBine
Hi @tinabine,
I can see that the porting of your number has been successful completed today.
Let us know should you need further assistance.
Cheers!
Hi @tinabine,
Welcome to the Community!
I've located your account using your Community details.
I can see on your account that the service has been activated last 27 July and porting of your homephone number is currently in progress.
Please allow 4-5 working days from the day of the installation for the porting to be completed.
Once porting is done, you should be able to receive calls.
Hi @tinabine,
I can see that the porting of your number has been successful completed today.
Let us know should you need further assistance.
Cheers!