Hi CUZ11N,
To answer your Q, I am in the process of porting out yes. (Voice service)
Interesting that they have marked your post as the solution, trouble is resetting the modem is NOT the solution to widespread issues with voice across the TPG Group, nor whether or not I can port out which was the threads original post.
I was told via PM that they need to check, but, that the phone and voice are bundled so cancelling or porting one will cancel the other. It should be noted however that I am charged separately and receive separate invoices for both services every month, so much for bundling but meh.. I'm not going to argue...
I have requested with my new voice provider to port out, this takes apparently 5-8 days. If TPG cancel my internet as well, so be it. Superloop is $10 a month cheaper for the same plan anyway, so I'm not fussed really.
I am happy to stay with TPG for internet, I've had no issues with that at all, just the voice that is sub standard but I guess that's going to be up to them not me if I stay or not. It should also be noted that its everyone's right to port their phone number to whichever carrier they choose assuming they are not under contract - WITHOUT conditions or restrictions, as Telstra recently found out the hard way. One would think that TPG should make that process easy and not overcomplicate things by cancelling unrelated services as well!!!
Im currently using a new number with my new voice provider and a separate ATA, I can honestly say its like chalk and cheese, there is NO comparison, its like I have my old PSTN line back. You honestly don't realise how bad things have gotten until you experience what else is available first hand, especially in respect to configuring the voice service up yourself, to the way you want it without having to wait for them to do it, something TPG have always restricted.
Anyway, I'm glad your DND issue is sorted...
