Hi @andyandalice , we recommend having a read of these community articles, which may help with your concern:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
You gotta love that loud piercing noise, I had that regularly, especially in the last week before I pulled the pin.
Its much more fun than the silence which you get as well...
You are not alone!