Hi @alfonso1 , we recommend having a read of these community articles, which may help with your concern:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for the details. We cannot see any issue with the service that may affect the incoming calls at the moment. We'd like to arrange one of our senior technical specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.