TPG Community

Get online support

Prepaid NBN digital voice service balance

Job
Level 2
Level 2

I still have $8.65 balance on my NBN digital voice service. Am I required to add $10 every month or can I wait till the balance is low before topping up?

1 REPLY 1
Shane
Moderator

Hi @Job ,

 

The Home Phone Optional Prepaid Balance is $0 by default, to make an outgoing call that is outside your plan inclusions, you can top up from $10, $20, $100 and $200 to be able to use your home phone. When the prepaid balance is $0, you can only make calls to emergency service (000) and to TPG 13 14 23.

 

For more details please see the link below.

 

Your Home Phone Optional Prepaid Balance 

 

Regards,

 


@Job wrote:

I still have $8.65 balance on my NBN digital voice service. Am I required to add $10 every month or can I wait till the balance is low before topping up?