I submitted online on 30 November to cancel my NBN account effective 30 December, was told by your chat line I should receive an email confirmation within 24-48 hrs. So far, I have not received any email regarding the cancellation from TPG. Can someone please contact me to get my account number and confirm you have received my cancellation request. Thank you. ... View more

I still have $8.65 balance on my NBN digital voice service. Am I required to add $10 every month or can I wait till the balance is low before topping up? ... View more

I signed up for NBN bundle, connected to NBN internet yesterday. Will take TPG 5 business days to port our Telstra phone. I have not deactivated Telstra, tried outgoing calls today, there was no dial tone, just static noices. Does this mean we are without a voice phone/landline for the 5 days or while waiting for porting? ... View more