Purchased new modem from TPG but voice not working

[adut]

Hello,

I just purchased new modem from TPG, internet connection is working but my phone has no dial tone.

Anyone know how to fix the problem?

[BasilDV]

Hi @adut 

If it's a new device, then we may need to update the account that the new modem/router is in use.

Kindly send us a private message with your account details.

BasilDV