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RE: Phone Line can recieve calls but can not make calls

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Level 1b

Last week - Saturday the 14th - we had the NBN installed with a technician coming out to the property to do necessary work. Since then I have been unable to make calls from my phone but I can recieve calls just fine.

I've noticed a number of people sharing this similar problem and am hoping that there is a quick and effecient way of resolving this.

 

We have perfect internet connection being able to surf the web. The Phone 1 led is lit.

 

Help!

Regards

bluegin

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @bluegin79 

 

If you've decided with the plan that you want, you may change it online.

Check this article: How to Change NBN Plan Online via TPG My Account

 

Cheers!

BasilDV

View solution in original post

3 REPLIES 3
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Moderator

Hi @bluegin79 

 

Welcome to the Community!

 

We were able to locate your account using your community details and checked the account.

The phone status is unfinancial, which is why the outgoing calls are not working. You've enrolled to the 'Pay-as-you-go' bundle, which means that you need to top up a Prepayment Outside Included Value (POIV) for you to be able to call out.

You may do it online here.

 

You may also check the Add-on phone service for NBN here.

 

Stay safe.

BasilDV

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Level 1b

Thank you for the quick response! Ah, we may have the wrong plan setup. We want to have the following:

 

Budget Plan

6 Month ($0 Setup Fee)

100Gb DATA @ $49.99/mth

 -> includes "Phone Line - Unlimited Calls / Unlimited Standard National Calls

 

How can we make this change happen?

Highlighted
Moderator

Hi @bluegin79 

 

If you've decided with the plan that you want, you may change it online.

Check this article: How to Change NBN Plan Online via TPG My Account

 

Cheers!

BasilDV

View solution in original post