Replacement modem doesn’t have voip preconfigured

[jp123]

Hi,

I have received my new replacement TP-Link modem (model VX220-G2v) but it hasn't come my my existing home phone voip preconfigured. How do I go about fixing this? I still have people that call me on my home phone.

Thanks,

Jackie. 

[Anonymous]

Hi @jp123, 

We'll raise your landline issue to our tech team. Send us a PM with your TPG customer ID or username and we'll take care of it.

How do I private message (PM) in the community
 

Regards, 

Angeli