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Replacement modem doesn’t have voip preconfigured

jp123
Level 2

Hi,

I have received my new replacement TP-Link modem (model VX220-G2v) but it hasn't come my my existing home phone voip preconfigured. How do I go about fixing this? I still have people that call me on my home phone.

Thanks,

Jackie. 

1 REPLY 1
Angeli
Moderator

Hi @jp123

 

We'll raise your landline issue to our tech team. Send us a PM with your TPG customer ID or username and we'll take care of it.


How do I private message (PM) in the community
 

Regards, 

Angeli