Setting up Tp-Link Archer VR600v modem for TPG voip telephone

[sonic]

Dear Shane

I send S/N pic via PM.

Please check S/N.

regards.

[Anonymous]

Thanks for sending us additional details @sonic.

We will have this checked and get tested further updates will be provided once our assessment ( usually takes 24-48hrs) is done with your modem/router.

Let us know should you require further assistance.

Cheers!

[Anonymous]

Hi @sonic,

We're tried to configure your given modem/router information to work with your TPG-FTTB service unfortunately it is not compatible since the modem/router is supplied for TPG-NBN connection.

Let us know should you require further assistance.

Cheers!

[sonic]

Dear Shane

Thank you for telling your result.

I bought second-hand TP-LINK modem/router is TPG-NBN's modem/router and can't use TPG-FTTB's VoIP Service.
If I use TPG-FTTB's VoIP service, I must use the HG659 modem.

Is this correct?

regards.

[Anonymous]

You're welcome @sonic.

Yes, that right. You must use our supplied Huawei HG659 for the VoIP to work.

Cheers!

[Fiery]

With a TP-Link you need to use Phone 2 Port

[orbistat]

@Fiery That's not correct, you need to use the Phone 1 port on all supplied modems.

[santhoba]

Hello, I as well have the exact same problem as tamaraillsey11 after replacing my Huawei with an Archer VR1600v from TPG.  Can someone from support look into it...Thankyou

[vincew01]

having same issue with the router vr1600v received yesterday. internet connected fine but voip did not work. no instruction. help needed. support online chat non-existent