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Setting up Tp-Link Archer VR600v modem for TPG voip telephone

sonic
Level 2

Dear Shane

 

I send S/N pic via PM.

Please check S/N.

 

regards.

Shane
Moderator

Thanks for sending us additional details @sonic.

 

We will have this checked and get tested further updates will be provided once our assessment ( usually takes 24-48hrs) is done with your modem/router.

 

Let us know should you require further assistance.

 

Cheers!

Shane
Moderator

Hi @sonic,

 

We're tried to configure your given modem/router information to work with your TPG-FTTB service unfortunately it is not compatible since the modem/router is supplied for TPG-NBN connection.

 

Let us know should you require further assistance.

 

Cheers!

sonic
Level 2

Dear Shane

 

Thank you for telling your result.

 

I bought second-hand TP-LINK modem/router is TPG-NBN's modem/router and can't use TPG-FTTB's VoIP Service.
If I use TPG-FTTB's VoIP service, I must use the HG659 modem.

Is this correct?

 

regards.

Shane
Moderator

You're welcome @sonic.

 

Yes, that right. You must use our supplied Huawei HG659 for the VoIP to work.

 

Cheers!

Fiery
Level 4

With a TP-Link you need to use Phone 2 Port

orbistat
Level 8

@Fiery That's not correct, you need to use the Phone 1 port on all supplied modems.

santhoba
Level 2

Hello, I as well have the exact same problem as tamaraillsey11 after replacing my Huawei with an Archer VR1600v from TPG.  Can someone from support look into it...Thankyou Smiley Happy

vincew01
Level 2

having same issue with the router vr1600v received yesterday. internet connected fine but voip did not work. no instruction. help needed. support online chat non-existent