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About sonic

since ‎16-10-2017
‎16-01-2025
sonic
Level 3

Re: WAN Connection: Fail to connect with some issues

by Level 3 in Broadband Internet
‎14-01-2025 04:02 AM
‎14-01-2025 04:02 AM
Hi! Thank you for your advice. I am trying to connect by replacing my original DSL modem (HUAWEI HG659). Currently, HUAWEI HG659 has no connection error log and no Connection dropouts. In the next step, I try resetting the DSL-AC68U and connection check. Regards. ... View more

TPG Community Email verification / Reset password.

by Level 3 in TPG Community Feedback
‎25-12-2024 11:50 PM
1 Like
‎25-12-2024 11:50 PM
1 Like
Dear Sir I have an issue with TPG community Email Verification / Reset Password. 1. Reset Password I try the password reset process. However, I could never receive an email from the TPG community. (In this time, I found the current password, and I can log in.) 2. Email Verification I create an alternative community account. I click email verification button, but I could never receive an email from the TPG community.   Could you please check TPG community email verification/reset password system? Thank you  ... View more

WAN Connection: Fail to connect with some issues

by Level 3 in Broadband Internet
‎25-12-2024 11:36 PM
‎25-12-2024 11:36 PM
Dear Sir I have experienced some internet data transfer issues. (Connection type TPG FTTB) Internet data transfer is interrupted at times. I restarted my modem/router, but the issue continues. I found the following message in the modem/router log. (Modem/router: Asus DSL-AC68U) Dec 25 18:03:46 WAN Connection: Fail to connect with some issues. Dec 25 18:03:52 WAN Connection: WAN was restored. Dec 25 18:05:27 WAN Connection: Fail to connect with some issues. Dec 25 18:06:13 WAN Connection: WAN was restored. Dec 25 18:07:40 WAN Connection: Fail to connect with some issues. Dec 25 18:07:54 WAN Connection: WAN was restored. Dec 25 21:53:10 WAN Connection: Fail to connect with some issues. Dec 25 21:53:39 WAN Connection: WAN was restored.   How do I do next? Could you check TPG network facility? Thank you. ... View more
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Re: I can't login slave email via web site and pop.

by Level 3 in Broadband Internet
‎30-08-2019 07:19 PM
‎30-08-2019 07:19 PM
That issue is to fix it. I can access slave email account. https://community.tpg.com.au/t5/Broadband-Internet/Update-TPG-Email-Outage/m-p/36870   Thank you. ... View more

I can't login slave email via web site and pop.

by Level 3 in Broadband Internet
‎30-08-2019 05:48 PM
‎30-08-2019 05:48 PM
Dear Sir   I'm trying to access a slave email account via the website but, I can't it. How to check slave email account status?   Thank you for your help. ... View more

Re: Setting up Tp-Link Archer VR1600v modem for TPG voip telephone

by Level 3 in Home Phone/Voice
‎02-05-2019 08:50 PM
‎02-05-2019 08:50 PM
Dear Shane   Thank you for telling your result.   I bought second-hand TP-LINK modem/router is TPG-NBN's modem/router and can't use TPG-FTTB's VoIP Service. If I use TPG-FTTB's VoIP service, I must use the HG659 modem. Is this correct?   regards. ... View more

Re: Setting up Tp-Link Archer VR1600v modem for TPG voip telephone

by Level 3 in Home Phone/Voice
‎01-05-2019 10:24 PM
‎01-05-2019 10:24 PM
Dear Shane   I send S/N pic via PM. Please check S/N.   regards. ... View more

Re: Setting up Tp-Link Archer VR1600v modem for TPG voip telephone

by Level 3 in Home Phone/Voice
‎30-04-2019 10:31 PM
‎30-04-2019 10:31 PM
Dear Shane   Is this modem the 3rd party modem/router? or TPG supplied modem/router?   regards. ... View more

Re: Setting up Tp-Link Archer VR1600v modem for TPG voip telephone

by Level 3 in Home Phone/Voice
‎30-04-2019 09:55 PM
‎30-04-2019 09:55 PM
Dear Shane Thank you for your quick action.   However, it does not work VoIP at this time. Do I wait for a few hours?   regards. ... View more

Re: Setting up Tp-Link Archer VR1600v modem for TPG voip telephone

by Level 3 in Home Phone/Voice
‎30-04-2019 08:46 PM
‎30-04-2019 08:46 PM
Dear Shane Thank you for your quick replay.   I bought that modem from Cash Converters. Because HG659's Wifi has a problem. I purchased this modem for troubleshooting. I think Wifi Problem will be solved with a new modem.   Regards. ... View more

Re: Setting up Tp-Link Archer VR1600v modem for TPG voip telephone

by Level 3 in Home Phone/Voice
‎30-04-2019 07:14 PM
‎30-04-2019 07:14 PM
Dear Sir I have the same issue. (I use TPG FTTB(NOT NBN) / replace from HG659 to VR1600v(second hand/Supplied from TPG) Internet access is OK. I connected the phone to "phone1" socket but "Phone 1" LED is OFF. I setting username and password in "pppoe_8_35_1_d" but still can't work it. Could you please advice me? Thank you for your help. Regards. ... View more

HG659 "root" account password

by Level 3 in Modems and Devices
‎10-10-2018 03:59 PM
‎10-10-2018 03:59 PM
Hi Could you please tell me HG659 "root" account password? "admin" account does not appear  "telecom" tab in the main window. I need a view of the "call log" section in "telecom" tab.   Or can I check "call log" section without "root" login?   Thank you for your help.     ... View more
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