Sim activation

[adrake1300]

Had a problem with my old sim now fixed and waiting to port my number from old to tpg need code to port number accross to tpg

[Ahra_G · Accepted solution]

Hi @adrake1300, 

Welcome to the Community! 

I've managed to locate your account and recent update showed that you have spoken to one of our Mobile Specialist. 

Your SIM was not activated since the last request to port your number has failed. You may just simply re-order a new SIM. 

Regards,

Ahra_G

[Ronamae18]

I got new SIM card but I don't know how to registered through online can u help me out

[Shane]

Hey, @Ronamae18

We did an article with a step-by-step procedure on how to activate your new TPG SIM card, please check this out.

How to Activate Your TPG Mobile Sim Card

Let us know how it will go.

Regards,

[Chuckymc]

All I want to do is reset my password, but the reset gets sent to my mobile number which I can't activate. Can you change the phone number to an email recovery.

[Angeli]

Hi @Chuckymc, 

Let us help you with your SIM activation. Send us a PM with your TPG customer ID or username and we'll take it from there. 

How do I private message (PM) in the community

Regards, 

Angeli