Since upgrading to new modem my phone no longer works

[tonyhorn70]

Since upgrading to a new modem my phone service no longer works is this something in the configuration I have done the usual modem on and off and factory reset ect but doesn't appear to be detecting phone service.

[Ahra_G]

Hi @tonyhorn70, 

Is this for an NBN service? Is the new modem from us? 

Please send in your TPG account details via PM so we can assist. 

Thanks! 

Ahra_G

[tonyhorn70]

Pm sent