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TPG VOIP with other modem

Level 3
Level 3

My NBN is now working great however I don't use the tp-link modem that was supplied is there anyway to setup the Voip on another modem, as I have a Frizbox 7490  if you don't support this please cancel my $10 add on as I won't be using the TPG Voip as  won't be able to use my digital phones with the service as they connect directly with my modem, the Fritzbox 7490 is working great with the NBN better than the tp-link modem could, I will be continuing to use that, if I can't be supplied the setting I will just continue to use my current phone provider.

3 REPLIES
Moderator

Good day @dvs.

 

Great to hear that your TPG NBN service is working well.

 

The VoIP service will not work with a different modem aside from the one that we provide our customers. I will arrange a call from our Accounts team within the to discontinue the 'Add-on' on the home phone bundle.

 

Kind regards,

Level 3
Level 3

OK

Moderator

Hi @dvs,

 

I understand that our Accounts team has been in touch and the $10 Add-on will be credited back to your account and can be used for future payments.

 

Should you require further assistance, please let us know.

 

Kind regards,