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TPG mobile to home phone faulty

Level 2

Will TPG please fix this problem. As stated in previous posts I cannot ring my home phone from a mobile phone. I get the message "WE are sorry your call cannot be completed in the long distance company you have selected, please dial your call within access code"

I have done the simple things you have previously suggested but the problem persists.

I have not received a call from your tech. department as promised.

This fault has been going on for many weeks. Please help urgently.


Hi @the3c10s


We apologise for the inconvenience.


Please send me a PM with your preferred time and best number to be contacted by our Tech team.



Level 2

I have the same fault with incoming calls. How do i get it rectified?


Hi @Howardrebecca, we'd like to arrange one of our technical specialists to contact you for assistance. Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.


To send a PM, please refer to this link: How do I private message (PM) in the community