Hi @prithipals,
Checking your account, it appears that you will need to recharge your phone balance. You currently have an Extra Talk add-on however, calls to 13/1300 are excluded and will be charge at 30¢ per call. Calls to TPG is free of charge.
You may check this article for reference: Your Home Phone Optional Prepaid Balance
Let us know should you require further assistance.
Thanks!
Ahra_G
Hi,
Please give me a call.
I need Technical Support.
I am unable to make any 13 calls, including to TPG.
Thank you.
