Incoming/Outgoing Call Troubleshooting Guide
This support article will assist you with Incoming/Outgoing Call issues:
Basic Troubleshooting for Outgoing and Incoming Calls
If you purchased your mobile handset from another provider, it may be network locked to that provider. You can contact the provider to unlock your phone. Please click here for more details.
To check if Do Not Disturb is active:
Settings > Do Not Disturb > Do Not Disturb
Settings > Do Not Disturb / Quiet Time > Do Not Disturb
If your SIM card does not get coverage in both phones, it might need replacing.
If it fixes the issue, your phone might not be compatible with our network in that area or it may be faulty.
Try inserting a Vodafone SIM card into your phone. TPG and Vodafone use the same mobile network. If you can receive network coverage using a Vodafone SIM card, this means your TPG SIM card may be faulty.
Check if Outgoing Calls are Disabled on your mobile service
If you are still having issues, please contact TPG Mobile Support 1300 997 273.