Unable to access to voice messages

[thientrang]

Hi,

I just started to use TPG mobile plan. I see the text notifications that I have a new voice message. Thus, I call 121 to check it but I always show me the main menu with 2 options: 1) change the greeting and 2) notification setting. How can I access and listen to my voice message?

Thank you so much.

[BasilDV]

Hi @thientrang 

Have you tried to disable and enable the Voice mail feature on your TPG My account?

Check this support page for troubleshooting.

Mobile Voice Features
 

Let us know how it goes.

BasilDV