Unable to make outgoing voip calls

[bclements]

I am on NBN FTTN 50 with Voice but am unable to make any outgoing calls.  I can receive calls but when I attempt to ring any number (local or mobile) I receive message "the number you have dialled is not available from this service".  We don't often use it so I am not sure how long this has been happening for

[Riezl]

Hi @bclements, we have located an account using your community details, but we'd like to make sure that we got the right one. Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community