Useless voip oztalk package

[Bennington1]

Hi there. 

inhave spent countless hours on hold and conversations going around in circles between billing and support. This has been going on for 3 months. 

- I have the nbn plan and have been charged for oztalk r times which shows up on my billing
- I can receive calls but not make them

- previously I was on pay as you go but upgraded. 
- when I check online it says I don't have the oztalk package

please resolve this issue,:I don't care if it's a billing or technical issue, I don't need to know the details I just want it to work and be refunded for the pacakages I haven't had access to as well as the credit I've had to add because it's not working

[BasilDV]

Hi @Bennington1

.

Welcome to the Community!

We were able to locate your account and learned that this case has been raised to our Escalations team.

We'll chase this with them and have a case manager to update you tomorrow.

BasilDV

[Bennington1]

Hi.

This is nuts.  30 phones calls, over 20 hours of confirming who I am, what the problem is, and being thrown from customer service to technical support and back again.  All while having to wait 30-40 minutes on hold or for someone to call me back.

Please refer to Alvin's notes and get this outgoing phone call issue resolved within 3 business days and provide a refund for all phone charges as well as compensation for time and energy spent going around in circles without any solution.

I am filing a complaint now to the ombudsman.