VOIP not working on VX420-G2v

[nottheonlychris]

Hello

I'm currently using a TP-Link VX420-G2v that was provided for a different account that had no VOIP but this account has VOIP and it's not working. It is an NBN FTTN connection.

In the phone status it says 'Telephone Status: Telephone service unavailable. Please check your account settings or register a new number.'

Is it possible to get this working?

Thanks

[BasilDV]

Hi @nottheonlychris 

May we inquire about the status of the TPG-provided modem/router for the VoIP-bundled account? Is it broken, or do you simply wish to modify it?

The VoIP service will not function since you are using a device that is not registered to the account.

We'll see what we can do for you and whether it's possible to use hardware from another account with yours.

Send us a private message with your account information.

BasilDV