VOIP not working

[pierre74]

Hi,everyone

My old router Archer VR1600 v died,I just bought on line brand new one exactely the same

Box TPG  TP LINK 

Internet is ok Wi Fi is ok,but no Voip ph (green light didn't show up)

I got an instruction from TPG

Click 192.168.1.1 then advanced tab then network then EWAN then my TPG username then my PW then save what i did still didn't work.

I check my account from TPG

Serie Type 85 NBN  HFC digital voice  Status Active ( still didn't work)

If somebody can help me 

Thank -you 

[Rica_R]

Hi @pierre74,

We'd be happy to check this for you.

Can you send us a PM with your TPG account details, and we'll have a look at your account?

How do I private message (PM) in the community?