Initially I replaced the set (which was about 10 years old) and bought a new one. It doesn't work either despite going through the set-up and troubleshooting process. Tried the new set in another two phone outlets with no success. Tried chat line for two days but no chat from your end. Put in a helpdesk email 5 Apr and got a standard response, followed up again yesterday with the same response. In the help desk email I asked if TPG could check the phone line and let me know the outcome. Yes, I already checked the phone status in my account and it said 'no reported problems'. This doesn't necessarily mean that there isn't a problem, hence the request to do a check. Please reply.
I have NBN Cable Broadband SL Bundle Boost
Your phone handset will plug into the back of your modem, not your telephone sockets around the house. Can you try and plug your handset into Phone port 1 on the back of your modem/router?
I have checked your voip Registration and it is showing registered. It should be up and running.
Thanks Karl. Phone 1 is already used when the installer set up the modem. I have tried Phone 2 but no success. Just curious - my original phone set was plugged into a phone outlet and worked since NBN was connected.