Voip servive not working

[saltie]

Hi  My voip service is no longer working after requesting number change. I have FTTN and internet on but voip light flashes green and phone says conected to modem and gives engaged type continuous beep. The modem has had a factory reset. I believe the new number has not been correctly registered in telecom system.

[BasilDV]

HI @saltie

Welcome to the Community!

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[BasilDV]

Hi @saltie

Our Tech team was trying to call you to check if the VoIP service is working as the status is now registered.

Please test the service and let us know how it goes for us to update our team.

BasilDV

[saltie · Accepted solution]

Hi Basil

Yes tech did fix last Friday. Did get message after 7pm when I was no longer available but returned message a little latter. All good Thanks.

[BasilDV]

Thank you for the confirmation @saltie.

Let us know if you need further assistance.

Cheers!

BasilDV