can not make nor receive calls with nbn bundled phone number

[danielhan30]

Hi there,

Lately, I could not make outgoing calls nor receive incoming calls with the phone number bundled with nbn network. The internet access is working well. Please help to solve the problem asap. thank you.

[BasilDV]

Hi @danielhan30,

Welcome to TPG Community!

We were able to locate your account using your community details and have noticed that the home phone service is working.

We've detected some usage that indicates that you were able to use it successfully.

If the issue persists, please let us know.

Regards,

BasilDV