home phone porting

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Level 1c

25/04/18  pre ordered nbn bundle with transfering my existing phone number .

15/01/19  nbn installed, and another phone number allocated( service active), so had to ask why,tpg

                now asking for telstra account, which I supplied, and now guess what ? on the

22/01/19 was notified with another nbn service active with a different voice number to the above, but not my existing number again asking why? this time the excuse was tpg neened written confirmation from telstra that my old number is still active.

 

29/01/19  another nbn service active ,this time with my old number that I wanted "porting" in the first place

                so now  when I ring the number  the message is;  the number is incomplete or disconnected.

well done tpg ?!!    have sent e-mail to helpdesk this morning, but no reply          

1 REPLY 1
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Moderator

Hi @johnS

 

Thanks for reaching out to us.  

 

I've located your account using your Community details and can see that this case has now been raised to our Engineering team. 

 

I've now flagged this with our Engineering team and requested for this to be prioritised.

 

They'll be providing you updates via SMS or phone call as soon as additional information becomes available. 

 

Regards,