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Today I tried to call out via my home phone having moved from ADSL2+ to NBN.
I realise I can't call out because I need to add funds to my NBN voice prepaid balance.
Then I notice that the $20 home phone prepayment I added to my ADSL2+ when it was set up in 2019 was not refunded when my plan was moved to NBN.
Can I PM you to request a refund? Then I can proceed to add funds to my NBN voice prepaid balance account.
Hey.
We will raise this to our Accounts Team to track the Home Phone Prepayment of $20.00 and requests for a refund. Could you please confirm the account details also your best contact number and preffered time via PM?
Regards,
Today I tried to call out via my home phone having moved from ADSL2+ to NBN.
I realise I can't call out because I need to add funds to my NBN voice prepaid balance.
Then I notice that the $20 home phone prepayment I added to my ADSL2+ when it was set up in 2019 was not refunded when my plan was moved to NBN.
Can I PM you to request a refund? Then I can proceed to add funds to my NBN voice prepaid balance account.
Hey.
We will raise this to our Accounts Team to track the Home Phone Prepayment of $20.00 and requests for a refund. Could you please confirm the account details also your best contact number and preffered time via PM?
Regards,
Today I tried to call out via my home phone having moved from ADSL2+ to NBN.
I realise I can't call out because I need to add funds to my NBN voice prepaid balance.
Then I notice that the $20 home phone prepayment I added to my ADSL2+ when it was set up in 2019 was not refunded when my plan was moved to NBN.
Can I PM you to request a refund? Then I can proceed to add funds to my NBN voice prepaid balance account.