my home phone stopped working before Xmas, but my wifi is working. Would you Please be able to help?

[BasilDV]

Hi @jihongshan

Welcome to the Community!

We were able to locate your account and checked the service, but was not able to detect any issues.

We've refreshed your connection and phone service, please try to test it and let us know how it goes.

BasilDV

[jihongshan]

Thanks for your help. However, there is still no phone connection. My WIFI is ok.

[BasilDV]

Hi @jihongshan

We've reset your your NBN Connection remotely.

Also, what UNI-V port you are using as of the moment? Are you using the phone port 1 or phone port 2?

BasilDV

[jihongshan]

Thanks for your update! My phone is still not working. It is currently connecting to Port 1, but we did try port 2 as well. Would you please be able to help

[Anonymous]

Thanks for the additional details, @jihongshan.

Send me a Private Message with your best contact number and preferred time today.

How do I private message (PM) in the community

Regards,

Thanks for your update! My phone is still not working. It is currently connecting to Port 1, but we did try port 2 as well. Would you please be able to help

[jihongshan]

Hi Shane, Sorry missed your call yesterday. You may call back any time between 8:00am to 7:00pm ， Thanks for your help!