Welcome to the Community!
We were able to locate your account and checked the service, but was not able to detect any issues.
We've refreshed your connection and phone service, please try to test it and let us know how it goes.
Thanks for the additional details, @jihongshan.
Send me a Private Message with your best contact number and preferred time today.
Thanks for your update! My phone is still not working. It is currently connecting to Port 1, but we did try port 2 as well. Would you please be able to help