Why is it that I get told an engineer will contact me within 24 to 48 hours . 48 ours come and go and then be put on hold for 30 minutes trying to get through to a person to then get told it would only be a 2 hour wait, then I get an email saying it would be the next day. I then get a phone call while I am at work and nowhere near my computer . lettuing them know I would be home around 3:30 pm, only to be waiting still for someone to get back to me
Our sincerest apologies for the inconvenience.
We understand that our Engineering team has been in touch and confirmed that your modem is faulty.
A replacement has been requested along with a Post pack in order for you to return the faulty device for free.
Further updates will be given by your assigned Engineer once available.