reoccurring landline problems

[cdmcphee]

hi we are having a reocurring problem with the landline. it stops working and we ring tpg and they get us to reset the modem (we have to get a relative to help with this) and it works again but then a couple of weeks later the same thing happens. we have changed phones and it still happens, we are gettin very frustrated because we would be relying on this phone in an emergency . just wondering if anyone else has had this problem

[Riezl]

Hi @cdmcphee ,

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community