telephone

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Level 2
Hi there,

The NBN Is working but the phone line is not working. I can hear dial tone but cannot dial and cannot call in. Please advise.
1 REPLY 1
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Level 1c

If the phone light on the modem is not lit it means that your modem is probably not fully registered on the system. You will need to contact TPG to resolve this.

 

You could try taking a photo of the label under the modem that shows the MAC address and e-mail it to tpg

with a description of your problem.