telephone

[sawsun2192]

Hi there,

The NBN Is working but the phone line is not working. I can hear dial tone but cannot dial and cannot call in. Please advise.

[Chris_B]

If the phone light on the modem is not lit it means that your modem is probably not fully registered on the system. You will need to contact TPG to resolve this.

You could try taking a photo of the label under the modem that shows the MAC address and e-mail it to tpg

with a description of your problem.

[Tibor]

I have the same problem in Tumbi Umbi

[Riezl]

Hi @Tibor, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community