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why is my land line dead but phone through but answer machine through nbn ok

johnb1919
Level 3
 
3 REPLIES 3
BasilDV
Moderator

Hi @johnb1919 

 

Thanks for raising this with us.

We were able to test the line and was not able to detect any fault.

There's a record that shows that you were able to use the phone service. Are you experiencing issues with your incoming calls?

If yes, what are the troubleshooting that you've done so far?

Please provide more information as we can't assess the case properly.

 

BasilDV

johnb1919
Level 3

when I say my landline is dead I meant to say that my phone through the NBN system works but up till a few weeks ago, the old system stopped working like I have a telcom handset next to my bed but it has just gone dead also unable to send faxes when the phone rings it is coming via the little NBN box which is connected to the modem, the NBN box was changed by a tec a few weeks ago and that was when the old system stopped working. perhaps a plug has been put in the wrong hole on the modem hope that explains my trouble a bit better. Thanks, johnb1919

Jhoey
Moderator

Appreciate the details @johnb1919

 

Were you able to test the sockets or plugs after the incident? Also, are you able to send us a picture of your connection set up. We look forward to working on this with you. Thanks.